Everything you need to know about your stay

Reservation

• How do I book a room?

  You can book directly on our website to benefit from the best guaranteed rate. You will also enjoy exclusive advantages such as breakfast included and a complimentary upgrade subject to availability. You can also call us at +352 22 19 75-1. Our team is at your service 24/7 to assist you.

• Can I modify or cancel my reservation?

  Yes, the modification and cancellation conditions depend on the rate chosen at the time of your reservation. Most of our offers include flexible cancellation. To modify your reservation, contact us directly by phone at +352 22 19 75-1 or by email at [email protected].

• Is breakfast included?

  The breakfast buffet is included in most of our offers, especially when you book directly on our website. If you have booked a rate without breakfast, it is still available at a rate of 25 EUR per person. Our buffet is served every morning from 7:00 to 10:30 at Le Normandy restaurant with a view of the city.

Arrival & Departure

• What are the check-in and check-out times?

  Check-in is available from 2:00 PM and check-out must be completed before 12:00 PM. If you wish to arrive earlier or depart later, please contact us in advance. We will do our best to accommodate your request subject to availability. A late check-out may be offered as part of some of our special offers.

• Can I leave my luggage before check-in or after check-out?

  Yes, absolutely. Our reception is open 24/7 and can store your luggage free of charge in complete safety. Whether you arrive early in the morning or wish to explore Luxembourg after your departure, we take care of your luggage.

• Do you offer early check-in or late check-out?

  Yes, early check-in or late check-out is possible upon request and subject to availability. Contact us directly to check availability. Some of our special offers include late check-out until 2:00 PM, such as our Weekend Getaway package.

Parking & Access

• Is there a car park at the hotel?

  The hotel does not have a private car park, but several public car parks are located in the immediate vicinity, including the Parking Knuedler and the Parking Saint-Esprit, both accessible on foot in less than 5 minutes. Our reception will be happy to direct you to the nearest car park and provide you with all pricing information.

• How do I get to the hotel from the station or airport?

  From Luxembourg Central Station, the hotel is a 10-minute walk. From Luxembourg-Findel Airport (8 km), allow approximately 15 minutes by taxi or bus. The Hamilius and Place de Metz tram and bus stops are a 5-minute walk from the hotel. Do not hesitate to contact us if you need a transfer service.

Services

• Is WiFi free?

  Yes, high-speed WiFi is completely free and unlimited throughout the establishment, including in the rooms, common areas and Bar Le Trianon. The access code will be provided upon your arrival.

• Do you accept pets?

  Unfortunately, for the comfort of all our guests and to preserve the authenticity of our vintage decor, pets are not accepted at the Grand Hôtel Cravat. Thank you for your understanding.

• Do you offer a concierge service?

  Yes, our reception team is at your disposal 24/7 to advise you and help organise your stay: restaurant reservations, tourist information, ticketing, transfers. Do not hesitate to ask us, we know Luxembourg like the back of our hand.

• Is there room service?

  Yes, room service is available for your comfort. You can order drinks and snacks directly from your room. Contact our reception for more information on hours and the menu.

Payment & Cancellation

• What payment methods do you accept?

  We accept major credit cards (Visa, Mastercard, American Express) as well as cash. A security deposit is required upon arrival, which will be refunded upon your departure if no additional charges have been incurred.

• What are your cancellation conditions?

  Cancellation conditions vary depending on the rate chosen. Most of our direct offers include flexible cancellation up to a few days before your arrival. To find out the exact conditions applicable to your reservation, please consult your booking confirmation or contact us directly.